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| Download Registration Form |
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| Date: |
21 & 22 Sep 2009 (Mon & Tue) |
| Time: |
9.00am to 5.00pm |
| Fee: |
$698 |
| Enquiries: |
Tel: 6720 3333
OR email |
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To ensure maintain the quality of the Master Class, enrolment is capped at 25 participants per session.
Registrations are processed on a first-come, first-served basis.
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| Course Overview |
 In the face of daily challenges from competition and changes in the business environment, staying ahead is a relentless task. To succeed in an environment of constant change, we need to have the right communication strategies and skills. The winners of today will be those who stay ahead of the change curve, constantly redefining their strategies, sharpen their skills, creating new opportunities and reinventing to gain the competitive advantage. Like a game of chess, smart customer management requires intelligent strategies without unnecessary moves, moves that will benefit you in the long run. Hence knowing and understanding what your customer really wants through "reading" them is the key to sustainable success.
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| Course Objectives |
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- Develop Effective Sales Communication Skills
- Master Techniques To Asking the Right Questions to Influence the Customer
- Gain Important Insights into the Customer's Decision Making Process
- Utilise the Right Sales strategies and Skills to Provide Solutions for Different Customers
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This is a Must Attend for any HR professionals or customer service personnel who are engaging external customers and internal clients.
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This 2 day highly inspirational experiential workshop is facilitated through a variety of adult learning techniques such as role-plays, mini-lectures, group discussions, Action Reflection Learning and group learning activities with situational analysis and participants' presentations.
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Mr Daniel Lim is a Behavioural Analyst, a Learning Coach, an adjunct Business Management Lecturer, as well as an Outdoor Experiential Facilitator. He has a background of industrial and consumer market experiences having being in regional business developments roles for more than 10 years. For the last several years, he has consulted, trained and introduced practical HR solutions to various corporate organisations. His past portfolio includes local and regional (Asia-Pacific) responsibilities in business developments and distributors/clients management.
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All participants will received a set of Aventis Proprietary Course Manual: comprehensive material tailored for professionals notes, Case Studies approach valued at US$1,500. Upon successful completion of the course, participants will be awarded a Certificate of Participation by Aventis School of Management, a recognition of professional excellence.
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To ensure maintain the quality of the Master Class, enrolment is capped at 25 participants per session. Registrations are processed on a first-come, first-served basis.
| Date |
21 & 22 September 2009 (Monday & Tuesday) |
| Venue |
Concorde Hotel, Orchard Road |
| Time |
9.00am to 5.00pm |
| Fee |
$698 |
| Enquiries |
Tel: 6720 3333 or Email:
training@aventisgroup.com.sg |
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- Inner Game of Sales- Mindset and Skill set
- Vital Determinants for Sales Success
- Factors Affecting Effective Communication and Interpersonal Dynamics
- Understanding Different Personalities and Learning Styles - People Reading
- Tailoring your conversation to different personality profile
- How to build Trust and Rapport
- Understanding Customers Decision Making Process
- Understand your products and competitors' products.
- Questions to determine Buyer Attitudes, Situations And Priorities
- Influencing Buying Decisions-Presenting Compelling Solutions
- Developing appropriate Questions and Answers - Action Planning
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We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6720 3333 / training@aventisgroup.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.
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