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| Download Registration Form |
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| Date: |
29 Oct 09
03 Feb 10
06 May 10
02 Sep 10
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| Time: |
9.00am to 5.00pm |
| Fee: |
$548 |
| Enquiries: |
Tel: 6720 3333
OR email |
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Registration is on a 1st come 1st serve basis. Register early to avoid disappointment
Kindly download the Course Registration Form and fax it to us at: 6720 2222
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| Practical And Professional Knowldge |
 Businesses can significantly improve their sales by investing in their human capital by providing them with the techniques to be and do their best. During a recession when sales are low, it's difficult for retailers to send their entire sales staff to attend much needed sales training. The Delivering Excellence in Retail Customer Service is aimed at educating and empowering retail managers so that they can in turn convey their learning to their sales team.
In this one-day workshop, retail management will learn the techniques that will significantly enhance the sales associate's performance with prospective customers.
The course defines the role of the sales associate and what is means to give excellent customer service that results in a happy customer and sales for the store with multiple items purchased. Through a series of mini lectures, demonstration, worksheets, exercises and role play the participants will put into practice techniques to elevate their level of confidence, product knowledge, greeting techniques and probing questions for enhanced customer service which will in turn increase in-store sales.
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| Training Objectives and Expectation |
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- Importance of Customer Service in the Retail Industry especially during the recession
- Learning to enhance customer service through various tools and techniques
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Retail Store supervisors and managers, boutique managers, sales Managers, senior customer service personnel in retail , hotel and service industry
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This course has been designed to maximize learning by using the latest in adult learning technologies and human development. The strategies implemented are:
- Lecture
- Small group activities
- Worksheets
- Observation and discussion
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Pamela Wigglesworth is the founder of Experiential and is an accomplished corporate trainer and consultant for fashion companies and corporations. She has developed training courses for the Textile & Fashion Federation (TAFT Singapore) Training Centre, the Malaysian Textile and Apparel Centre and The Asian Centre for Professional Excellence. The success of her fashion related courses has broadened into more general branding and marketing training for a regional telecommunications company and retail development training for Club Med.
Pamela's international network and experiences have enriched her understanding of the global apparel industry and helped her become an excellent cross cultural communicator and problem solver who is able to view issues from both an international and Asian perspective. She was a founding board member of the Primetime Business & Professional Women's Association, is an Executive Committee Member of TAFT and is the Singapore Alumni Coordinator for the Fashion Institute of Design & Merchandising (FIDM) in Los Angeles.
She has been active in the Asian fashion industry since 1989 working at major international buying offices in Hong Kong. She subsequently developed a boutique sourcing company introducing smaller US apparel companies to the increasingly adaptable regional garment factories. Relocating to Singapore in 1995 she went on to establish a retail boutique and an internet and wholesale kids' golf apparel brand.
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Pam is a great coach. She communicates her ideas effectively and is able to impart valuable insights on the subject of entrepreneurship. I used to be passive and overwhelmed with the challenges I faced at work. But after attending her class, I had a new perspective and was illuminated to think out of the box. The course taught me to maximize my effectiveness at work and I was inspired to be a problem solver. Pam has a great sense of humor and is able to enthuse the class with practical illustrations. She is creative, innovative, cares for her students and has our best interest at heart. There's something special about Pam!"
Jacquerine, Paris Graduate School of Management
Taf.tc chose to work with Experiential because Pamela is an energized, enthusiastic and passionate trainer. She is capable of developing her own training materials. Her strength lies in her ability to articulate and her industry experience in merchandising and product development, as well as first hand experience as an entrepreneur, retailer and seeking venture capital. Pamela is conscientious about proving quality to the trainees and is willing to contextualize training programs for differing needs. She is a reliable trainer and capable of delivering quality trainings."
Doreen Tan, Senior Consultant & Trainer, Textile & Fashion Industry Training Centre
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| Date |
29 October 2009
03 February 2010
06 May 2010
02 September 2010
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| Venue |
Concorde Hotel, Orchard Road |
| Time |
9.00am to 5.00pm |
| Fee |
$548 |
| Enquiries |
Tel: 6720 3333 or Email: training@aventisgroup.com.sg |
- Registration is on a 1st come 1st serve basis. Register early to avoid disappointment
- Kindly download the Course Registration Form and fax it to us at: 6720 2222
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We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are experts in Leadership with extensive international experience.
Contact us today@ 6736 3633 / enquiry@aventisgroup.com.sg for a no-obligation training needs assessment, We will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment
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Introductions and Ice Breakers
. Defining the role of a salesperson
. Understanding communication
- Body language
- Barriers to communication
- Creating Rapport
. Asking probing Questions
. Selling Techniques
- Benefits Vs. Features
- Detailed Product Knowledge
- Working multiple customers while in the store alone
. Understanding spatial proximity
. How to increase sales with add-ons
. Recap and Wrap Up
Action Planning
. Action plan for workplace
. Evaluating & Measuring effectiveness
Conclusion
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