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| Download Registration Form |
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| Date: |
09 Nov 2009
02 Mar 2010
21 May 2010
30 Sep 2010
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| Time: |
9.00am to 5.00pm |
| Fee: |
$548 |
| Enquiries: |
Tel: 6720 3333
OR email |
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To ensure maintain the quality of the Master Class, enrolment is capped at 25 participants per session.
Registrations are processed on a first-come, first-served basis. |
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"Unmanaged conflict is the largest reducible cost in organizations today and the least recognized." - Dan Dana (quoted 1988)
Conflict is no stranger to any of us. We face conflicts in our personal lives – with our families and friends and increasingly also in our professional lives. As the world is fast shrinking into a Global Village, organizations typically have teams comprising of employees from different geographical locations, diverse cultural and cognitive backgrounds with varied outlooks. In a place where individuals have different perspectives towards the same issues, there are bound to be disagreements and hence conflicts.
The Impact of Conflict in the Workplace: Based on employee surveys and statistics, over 70% of employees said that they have avoided other co-workers, 20% have pretended to be sick or missed meetings, and up to 15% left their organization due to conflict at workplace. The aim of the workshop is not to prevent staff disagreements, but rather to resolve and manage conflicts effectively, so that managers are not to get bogged down with arguments, disagreements and tensions that disrupt their lives and hence lower business productivity and instead focus on achieving business goals.
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| Course Objectives - Practical & Professional Knowledge |
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By the end of the workshop, participants will learn the different types of conflicts that can occur in a workplace and the various ways they can be resolved effectively. They will also understand the importance of active listening and maintaining a cool temperament in mediating a conflict
- Importance of Conflict Resolution
- Learning how to Manage and Resolve Conflicts successfully
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This is a Must Attend for Professionals, Senior Executives, Managers, Entrepreneurs, Leaders, Facilitators and all individuals who would benefit from resolving conflicts and differences at work.
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Pamela Wigglesworth is an accomplished corporate trainer and consultant for fashion companies and corporations. She has developed training courses for the Textile & Fashion Federation (TAFT Singapore) Training Centre, the Malaysian Textile and Apparel Centre and has lectured at Freely Business School (Paris Graduate School of Management),Raffles Institute of Design and The Asian Centre for Professional Excellence. The success of her fashion related courses has broadened into more general branding and marketing training for a regional telecommunications company and retail development training for Club Med.
Pamela's international network and experiences have enriched her understanding of the global apparel industry and helped her become an excellent cross cultural communicator and problem solver who is able to view issues from both an international and Asian perspective. She was a founding board member of the Primetime Business & Professional Women's Association, is an Executive Committee Member of TAFT and is the Singapore Alumni Coordinator for the Fashion Institute of Design & Merchandising (FIDM) in Los Angeles.
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To ensure maintain the quality of the Master Class, enrolment is capped at 25 participants per session. Registrations are processed on a first-come, first-served basis.
| Date |
09 November 2009
02 March 2010
21 May 2010
30 September 2010
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| Venue |
Concorde Hotel Hotel, Orchard Road |
| Time |
9.00am to 5.00pm |
| Fee |
$548 |
| Enquiries |
Tel: 6720 3333 or Email: training@aventisgroup.com.sg |
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We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience.
Do contact us today @ 6736 3633 / enquiry@aventisgroup.com.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment
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• What is conflict?
• The consequences - the good and the bad of conflict
• Types of conflict
• How to resolve conflicts?
- Different strategies to deal with conflicts
- Turning arguments into discussions
- Achieving resolution
• Role of communication in managing conflicts
• Effective characteristics of a mediator
- Assertiveness
- Active listening
- Positive body language
- Calm temperament
• Wrap up and Conclusion
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