|
| Download Registration Form |
|
| Date: |
23 March 2010 -
The Starbucks Experience
24 March 2010 -
The Ritz Carlton
New Gold Standard |
| Time: |
10am - 6pm |
| Fee: |
1 Day SGD 650 Nett
2 Days SGD 1000 NETT |
| Enquiries: |
Tel: 6720 3333
OR email |
 |
| Registrations are processed on a first-come, first-served basis. |
|
|
|
|
If there is one person who can tell you how to improve customer service, create a more vibrant workplace, and generally let your business achieve the highest level of excellence, that one person is Dr Joseph A. Michelli.
In this seminar Joseph Michelli will share with you what he learned by studying the leadership strategies of executives at Pike Place Fish, Starbucks, and The Ritz-Carlton.
This masterclass has been researched with and designed for Directors, Managers, Senior Vice Presidents, Vice Presidents, Specialists, Officers, Leaders and Consultants of:
- Customer Service
- Marketing & Sales
- General Management
- Corporate Communications
- Human Resources
- Employee Relations
- Strategic Planning
- Corporate & Brand Identity
|
- Brand Development
- Brand Management
- Internal & External Marketing
- Business Development
- Public Relations
- Integrated Marketing
- Communications
- Training & Development
|
And all those interested in creating brand ambassadors within their organization.
Back to top
Joseph A. Michelli is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, UCLA Health System, and USMC. His book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, achieved bestseller status on the Wall Street Journal, BusinessWeek, and USA Today lists. He has been featured on television programs such as "The Glenn Beck Show" and CNBC's "On the Money" and has conducted hundreds of radio and print interviews. He is also the author of The New Gold Standard and When Fish Fly: Lessons for Creating a Vital and Energized Workplace, which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Back to top
- You'll learn how you can take ANY product or service and build it into an extraordinary experience for customers.
- Discover how to maintain team cohesion while encouraging expression of the unique gifts and talents of all team members.
- Gain sure-fire approaches that encourage employees to operate as "owners" as opposed to functioning as "renters" or "squatters."
- Explore the role experience design plays in creating customer loyalty, increased customer visits and enhanced customer spending. Learn techniques such as the Starbucks service approach of "connect, discover, respond", and The Ritz-Carlton Hotel Company's "three steps of service" designed to fulfill even unexpressed needs.
- Learn how to create a playful energetic workplace culture rich with surprise and delight elements, a passion for operational excellence, and passionately loyal customers.
- Get more from your staff by connecting them to a purpose beyond the walls of your business.
Back to top
Registrations are processed on a first-come, first-served basis.
| Date |
23 March 2010 - The Starbucks Experience
24 March 2010 - The Ritz Carlton New Gold Standard |
| Venue |
Hotel Concorde |
| Time |
10am - 6pm |
| Fee |
SGD 650 Nett for 1 Day Program
SGD 1000 NETT for 2 Day Program |
| Enquiries |
Tel: 6720 3333 or Email: tracy@aventis.edu.sg |
Download more information and registration form as per enclosed
To find out more, please contact us : (65) 6736 3633 or email: tracy@aventis.edu.sg
Back to top
We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience.
Do contact us today @ 6736 3633 / tracy@aventis.edu.sg for no-obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment.
Back to top |
|
.jpg)