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| Introducing.... Internet Branding Coach |
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Email didn't change the rules of business communication, when you compose an email message, there are some simple rules that you can follow to ensure that your emails make a positive impression, and get you the response you want Unhampered by old notions of etiquette, it is often written in an unguarded, casual manner that can sometimes cause misunderstanding and offend business partners. However, businesses own their e-mail networks and have a serious interest in ensuring that they are used in productive ways.
This one-day seminar aims to erase misguided notions of emails and helps participants observe proper email etiquette. The workshop focus on what matters most in writing effective email so that this deceptively demanding medium works better for you and your organization
This is a Must Attend for Professionals and Senior Executives whose business activities are conducted mainly via emails.
- Departmental and Business Managers
- Senior officers in Government agencies
- Supervisors
- Professionals and executives
- Customer Services/Relations Officers & Managers
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At the end of the seminar, you will be able to
1. Identify the principles of writing e-mail messages;
2. Observe email etiquette; and
3. Use the right approach to writing e-mail messages
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We look at these here, and we'll illustrate the points we're talking about with both good and bad examples at the end of each section
Planning & Organising the Message
- Principles of writing e-mail messages
- The pitfalls of e-mail
- The inverted pyramid approach to writing the message
- Audience Analysis
- Adopting the right tone of voice
- Greetings
- Closings
- Headings
Composing the Message
- Compose clear e-mail messages
- Rules of good writing
- Choosing the right words
- Jargon
- Bias-free language
- The active & passive voice
- Contractions
- International Business English
- Abbreviations and acronyms
E-mail Etiquette
- The Do's & Don'ts of E-mail Etiquette
- The professional image: looking good online
- Ethics
- CC and BCC
- Italics
- Avoiding E-mail abuse
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Mae has been conducting training, both locally and regionally, specialising in the area of English Language & Business Communication Programmes, for the past 20 years. Mae's strong passion in her training programmes has won her many long term business relationships with local companies as well as multinationals. Her clientele list include DHL, Oakwell, Sheraton Towers, UOB, DFS, KK Women's and Children's Hospital, EMS Services, ST Group of companies, The Singapore Exchange and many others. Besides corporate training, she is also actively involved in projects and consultancy work. She was a tutor of the Written Communication Skills module at the English Language & Applied Linguistics, National Institute of Education for three years. She was also the editor and writer of the first edition of the WISE textbooks, and an in-house editor for Global Educational Services Pte Ltd. She also launched and published the Real Estate News in the 80's.
Mae has a Bachelor of Arts degree from the University of Singapore, and holds a Master's degree in TESOL from the University of London (UK), and a Master's degree in English at the University of Waikato, New Zealand. Mae also has a Diploma of Education from the Institute of Education.
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| Date |
2 June 2010 | 5 October 2010 |
| Venue |
Concorde Hotel, Orchard Road |
| Time |
9.00am to 5.00pm |
| Fee |
S$448 |
| Enquiries |
6720 3333 or Email:
training@aventisgroup.com.sg |
Register by calling: Ms Kathy at 6720 3333 or email: training@aventisgroup.com.sg
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We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6720 3333 or Email: training@aventisgroup.com.sg for a no obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment
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