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| Internationally Recognized Communication Coach |
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In just one day, you'll learn proven tips and techniques that guarantee every message you write -- in e-mails, letters, memos, and reports -- will be polished and on-target, representing both you and your organization in a highly professional manner. You’ll deliver the exact message you intend, for the exact results you need! This essential program is headed your way just in time, because writing.When you compose an email message, there are some simple rules that you can follow to ensure that your emails make a positive impression, and get you the response you want Unhampered by old notions of etiquette, it is often written in an unguarded, casual manner that can sometimes cause misunderstanding and offend business partners. However, businesses own their e-mail networks and have a serious interest in ensuring that they are used in productive ways.
This one-day seminar aims to erase misguided notions of emails and helps participants observe proper email etiquette. The workshop focus on what matters most in writing effective email so that this deceptively demanding medium works better for you and your organization
This is a Must Attend for Professionals and Senior Executives whose business activities are conducted mainly via emails.
- Departmental and Business Managers
- Senior officers in Government agencies
- Supervisors
- Professionals and executives
- Customer Services/Relations Officers & Managers
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At the end of the seminar, you will be able to
1. Identify the principles of writing e-mail messages;
2. Observe email etiquette; and
3. Use the right approach to writing e-mail messages
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We look at these here, and we'll illustrate the points we're talking about with both good and bad examples at the end of each section
Planning & Organising the Message
- Principles of writing e-mail messages
- The pitfalls of e-mail
- The inverted pyramid approach to writing the message
- Audience Analysis
- Adopting the right tone of voice
- Greetings
- Closings
- Headings
Composing the Message
- Compose clear e-mail messages
- Rules of good writing
- Choosing the right words
- Jargon
- Bias-free language
- The active & passive voice
- Contractions
- International Business English
- Abbreviations and acronyms
E-mail Etiquette
- The Do's & Don'ts of E-mail Etiquette
- The professional image: looking good online
- Ethics
- CC and BCC
- Italics
- Avoiding E-mail abuse
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 Emma holds an MBA from Imperial College, London. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management and is a certified People Developer Consultant. Emma Jarman-Jones specializes in developing and enhancing workplace communication skills. This work includes writing, speaking, interpersonal and management skills training. She has over 15 years experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam.
Emma has worked as an external consultant and trainer with both private and public sectors, designing, customizing and delivering programs, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation. She has worked with companies such as StarHub, SingTel, BASF South East Asia, BASF Vietnam and Malaysia, DBS Bank, Ministry of Environment, Carlton Hotel and The British Club. Emma is also currently a part time lecturer at Nanyang Business School, NTU and conducts regular workshops for SMU.
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| Date |
13 July 2011 (Wed) |
| Venue |
Concorde Hotel, Orchard Road |
| Time |
9.00am to 5.00pm |
| Fee |
S$488 |
| Enquiries |
6720 3333 or Email:
training@aventisgroup.com.sg |
Register by calling: Samuel at 6720 3333 or email: training@aventisgroup.com.sg
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We deliver customized designed courses that are tailored to your organizational needs. Our professional trainers are domain experts with extensive international experience. Do contact us today @ 6720 3333 or Email: training@aventisgroup.com.sg for a no obligation training needs assessment, we will work in partnership with you to identify needs, develop training and find instructors that best fit your business environment
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